Support
In these days of remote call centres and endless telephone choices we are sure you will find it refreshing to deal with real people , in the same time zone, on a one- call, one- choice basis.
The very fact that 'press one to log a service call' is the first choice we offer speaks volumes about our corporate philosophy and our commitment to customer support. Because, however good the product is ,its use will be tarnished by inferior support.
For just as certain as death and taxes products will fail from time to time and users will need help to solve problems with their phone systems , networks, hardware, software or display products. And when that happens we think you will find It refreshing and reassuring to deal with a no-nonsense service organisation whose company motto is Solutions. Not Answers.
Pericom support services can be tailored to your unique requirements but include:
- Telephone support
- Ad- hoc site visits
- Annual service and support contracts
- Contract staff provision
- Permanent on-site staff
- network support contracts
- re-locations
- disaster recovery
- storage and disposal of redundant equipment
- Product upgrades
- Asset control
As one of the uk's most experienced IT companies we understand only too well that Service and support is your top priority and therefore it needs to be ours. |
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"We have worked with Pericom since 1998 and have had no reason to look elsewhere, they have provide Butcher’s Pet Care with reliable installations throughout this time at a very competitive rate. The approachable nature of contract managers and workforce assist in removing the stress of making sure everything works first-time. During our recent factory relocation they have been invaluable in ensuring that the infrastructure provided was available on-time and in budget, allowing the transition from old to new to be successful from start to finish."
Malcolm Burrows
IT Manager
Butcher’s Pet Care
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