Managed Services

Coping without your critical IT Systems could spell disaster for your business.

Pericom can manage your IT business remotely with servers located in our secure data centre or using Cloud Technology from tech giants such as Microsoft and Amazon. With more business choosing remote working as an alternative to the daily commute, it makes sense to have your critical services based and monitored remotely in the hands of experienced professionals.

The financial model can also be attractive with Pericom’s inclusive low cost per user, avoiding high levels of up-front investment.

Microsoft 365 enables cloud access to a wide range of applications anytime, anywhere, including Teams, Office, SharePoint and Telephony solutions.

Pericom’s range of Managed Services will free you from the frustration of technical issues and allow you to focus on more important business.

Managed Service and Support will identify issues before they become critical and include:

• Unlimited Telephone and Remote Support

Our experienced support staff aim to resolve your problem remotely with the minimum of disruption to the day to day running of your office

• Monitoring and Maintenance of Cloud Servers and Workstations

Automated call logging and alerts of server and hardware failures plus disk space monitoring and auto alerts

• Facility to log support calls by email

Customers will receive immediate emailed response to fault calls placed by email with a telephone response where situation is critical

• Monitored Cloud Back-up

Daily monitoring with automatic flagging of failures or corruption

• Cloud Back-up

Automatic back-up. Disc-to-Disc and off-site.

• Web Content Filtering

Automatically prevents employees inappropriate internet use by eliminating undesirable websites

• Antivirus and Spyware Scanning

Antivirus solution with monitoring that ensures users do not accidentally disable updates or de-install the software. Continual updates reduce the possibility of contracting a virus.

• Managed Antivirus Updates

Automatic status checking of updates and advising clients of the latest antivirus version available from their current software provider

These services can be combined with a traditional break/fix service agreement to provide maximum protection for your critical business functions.